Contact Us

Need more help deciding if Australia Post TravelSIM® is right for you? Our team are here to answer any questions.

ALERT: Coronavirus causing longer response times

We regret to inform you that due to the impact of the Coronavirus (COVID-19), you may experience some delays in our communication response times. 

Australia Post TravelSIM customer support office hours are:

Monday to Friday: 8:30am - 6pm AEST 

Saturday: Closed

Sunday: Closed

We request your understanding whilst we weather the impact of COVID-19 and we thank you for your support.


Within Australia
1300 881 710

Within Australia on non-Australia Post TravelSIM® service. 

Our contact centre is available 8:30am-6pm AEST Monday-Friday and are happy to help you with any enquiry.

Outside of Australia
+61 2 9233 5165 

When calling from an Australia Post TravelSIM® the first 10 minutes of the call are free, standard call charges apply thereafter.

 Head Office

Mail Address

Australia Post TravelSIM®
PO Box 222
South Melbourne VIC 3205

SMS Support

Send a message to +61 480 019 382 and we'll get back to you as soon as possible!

 Online Enquiry

Please click the chat/support button located in the bottom right hand corner of this screen.

Privacy Notice

TravelSIM®, on behalf of Australia Post, collects your personal information in order to enable our support team to answer any queries you may have. Without this information we would be unable to provide this service. 

Whilst in the possession of TravelSIM® (who provide prepaid telecommunication services to customers who have purchased the card) your personal information is handled in accordance with TravelSIM's® privacy policy. Whilst maintained by Australia Post (who facilitate the sale of the card) your personal information is handled in accordance with Australia Post's Privacy Policy which outlines how to access and/or correct your personal information or make a privacy related complaint. 

You may contact the Australia Post privacy officer for privacy related queries. Privacy Contact Officer, Australia Post GPO Box 1777 Melbourne, VIC 3001. For more information please visit