Contact Us

Need more help deciding if Australia Post TravelSIM® is right for you? 

Chat online with us right now by clicking Support in the bottom right corner of this screen. Our 24/7 365 days team are here to answers any questions.

 Telephone

Within Australia
1300 881 710
(freecall)

Within Australia on non-Australia Post TravelSIM® service. 

Our Australian-based contact centre is available 24/7 and happy to help you with any enquiry.

Outside of Australia
+61 2 9233 5165 

When calling from an Australia Post TravelSIM® the first 10 minutes of the call are free, standard call charges apply thereafter.

 Head Office

Office Address

1B, 2019 Gold Coast Highway
Miami QLD 4220


Mail Address

Australia Post TravelSIM®
PO Box 1451
Burleigh Heads QLD 4220


SMS Support

Send a message to +61 480 019 382 and we'll get back to you as soon as possible!

 Online Enquiry

Please click the chat/support button located in the bottom right hand corner of this screen.

Privacy Notice

TravelSIM®, on behalf of Australia Post, collects your personal information in order to enable our support team to answer any queries you may have. Without this information we would be unable to provide this service. 

Whilst in the possession of TravelSIM® (who provide prepaid telecommunication services to customers who have purchased the card) your personal information is handled in accordance with TravelSIM's® privacy policy. Whilst maintained by Australia Post (who facilitate the sale of the card) your personal information is handled in accordance with Australia Post's Privacy Policy which outlines how to access and/or correct your personal information or make a privacy related complaint. 

You may contact the Australia Post privacy officer for privacy related queries.Privacy Contact Officer, Australia PostGPO Box 1777Melbourne, VIC 3001. For more information please visit www.auspost.com.au/privacy